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FAQs

Here you’ll find answers to frequently asked questions. 

If you have a question that’s not answered here get in touch below and we’ll get back to you.

Location

Tuesday-Friday: 11:00am-10:00pm
Saturday- Sunday: 10:00am-10:00pm
Note: We’re closed on Mondays but open for bookings on Bank Holidays, ready to deliver extraordinary experiences.

We proudly offer two premium Dublin venues (Sandyford and Swords) both fully Irish-owned and operated

Yes, ample parking spots available at both our Dublin venues.

Yes, all of our premium experiences require advance booking. For parties, corporate events and larger group bookings, we recommend securing your preferred date and time well in advance. Our dedicated team is always available to assist with your booking.

If your preferred date isn’t currently available, please contact our team directly. We’re always happy to help!

Pricing & Bookings

We’ve designed a range of premium packages for every mission, from group celebrations to corporate team building, kids parties and school tours to casual adventures who just want to get a taste of the Zero Latency experience. Discover the perfect experience on our Packages page.

Our premium experiences accommodate various group sizes. Many adventures can be enjoyed with as few as two players, but as we say in Dublin, the more the merrier!

Our arena experiences can cater for up to 8 players while escape room experience can cater up to 10 players simultaneously . For larger celebrations, corporate events, kids parties and school tours, we confidently accommodate large groups with tailored premium experiences. Discover all your options on our Packages page.

Yes. Our professional Games Masters not only provide technical support during your experience but also attend to all your celebration needs, ensuring a premium, hassle-free event.

Absolutely! Give someone an experience they’ll talk about for months. Visit our Gift Vouchers page for more details.

All of our experiences are unique, you can check trailers of our premium arena experiences & immersive escape rooms before making a choice.

Experience

Our premium VR headsets include built-in focus adjusters that compensate for +1 to -3.8 diopters, eliminating the need for glasses for most players. Many customers prefer using these adjusters or wearing contact lenses for the optimal experience. Of course, if necessary, glasses can be accommodated.

Come prepared for an active premium experience with comfortable clothes and footwear. If you’re joining us as part of a night out, we recommend bringing flat shoes to fully enjoy the experience – you can always get the heels on later! For those wearing eye makeup, we suggest keeping it minimal to prevent smudging on the headset lenses, which would impact your experience.

Our kids parties welcome children from seven years old. For our standard experiences, some games carry a Parental Guidance recommendation due to intensity. Explore all the details on our Games page.

Not at all! We’ve proudly hosted adventurers well into their 70s. If you’re physically healthy and ready for some adventure, Zero Latency Dublin will have a warm welcome for you.

Yes, you are allowed to choose a different experience only if you have booked a party or private session.

Gameplay

Yes, our premium VR Experiences are designed in-house and available only at our venues.

Our state-of-the-art technology creates an exceptionally natural experience where your body becomes the controller. With physical movement matching your virtual avatar, motion sickness is extremely rare. 99.99% of Zero Latency players globally experience no adverse effects whatsoever.

Not a chance! Our state of the art technology includes sophisticated mapping systems customized precisely to our venues. The system alerts you before you approach any walls or other players. Additionally, our professional Games Masters monitor the arena at all times, ensuring your complete safety.

All of our premium equipment is designed with safety as the priority. And remember—those zombies and robots aren’t real. Yet!

  • Age: We recommend Zero Latency for players aged 8+. Some games are Parental Guidance due to intense graphics. (You can find out more at our Games page.)
  • Physical requirements: Players need the ability to walk unassisted and with the use of both hands. 
  • Health considerations: For safety reasons, we don’t recommend our experiences for people with existing heart conditions, epilepsy, severe hearing loss, or those who are heavily pregnant.
  • Visual requirements: Adequate vision in one eye is sufficient.

Sobriety: For the safety and enjoyment of all our customers, anyone under the influence of alcohol or drugs will not be permitted to play and in this case no refund will be offered.

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