Booking Policy

Refund & Returns Policy
We do not issue refunds for cancellations, a change of mind or gift vouchers.
Please contact us if you are not satisfied with your purchase so that we can resolve any problems.

Rescheduling Policy
Game Only/Arena Bookings
You have up to two weeks before a booking date to reschedule your booking. We do not accept last minute cancellations.
If you have any issues with your booking leading up to your session, you can contact us between 9am – 5pm, Monday – Friday.
Bookings may be cancelled at the absolute discretion of Virtual Reality Gaming Ltd. Cancelled tickets will only be credited as a voucher less an administrative fee.

Event Bookings (Kids Parties/Boss Level)
You have up to four weeks before your event date to reschedule or amend your booking. We do not accept last minute cancellations.
If you have any issues with your booking leading up to your event, you can contact us between 9am – 5pm, Monday – Friday.
Bookings may be cancelled at the absolute discretion of Virtual Reality Gaming Ltd. Cancelled tickets will only be credited as a voucher less an administrative fee.

Late Arrival Policy
Sessions are booked back-to-back so you must arrive on time. We recommend that you arrive 15 minutes early to get a head start on registration and safety briefing

Split Team – if you are part of a split team, we will start the safety briefing on time for all those in attendance. Due to strict time constraints, if the Game Master has started the game by the time you arrive for your session, we cannot allow you to join.

Whole Team – When all players in the session are your friends and if one member of the group is late, you have two options:

  • You can start the game briefing without them but if they do not arrive before the game starts, they cannot join
  • You can wait for them to arrive but your in-game play will be cut short

If you arrive late you will not receive a credit or refund

Safety Policy
Our recommended age for players is 10 years and over, however kids from the age of 8 are welcome to play provided they are joined by an adult in the arena.

Players under the influence of alcohol or drugs will not be allowed to play. You will not receive a refund or credit.

You will need to be able to walk around, unassisted for up to 30mins with full use of both hands. People with vision in one eye are able to play.

For safety reasons anyone with the following impairment/medical conditions are not able to play:

  • Epilepsy or similar seizure disorders.
  • Deaf or severe hearing loss.
  • Broken leg or arm.
  • Wheelchair users (however we will do our best to assist wheelchair users)

Our experiences are not recommended for anyone with the following impairment/medical conditions:

  • Heart condition.
  • Heavily pregnant

Children Unattended Policy
Children are not to be left unattended in the waiting area as Zero Latency staff members are not responsible for the safety or care of your child.
If there is no one to supervise your child you will be unable to enter the game. You will not receive a credit or refund.

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